Customer Service Rep
Company: Pella
Location: Austin
Posted on: May 4, 2024
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Job Description:
The Customer Service Representative (CSR) is responsible for
providing quality customer service to internal and external
customers daily via telephone, email, web service request, fax, or
in-person communication. This position is responsible for ensuring
all customer service calls and requests are completed in a timely,
accurate, and efficient manner while maintaining a customer-focused
attitude. Assigned teams and tasks will vary based on business
necessity.
Responsibilities/Accountabilities (include but are not limited
to):
Qualifications:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The qualifications,
physical demands and work environment characteristics listed below
are representative of the knowledge, skill, and/or ability required
to successfully perform the job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
Education and/or Experience:
Must have High School Diploma or GED. AA or Technical degree
preferred, 0-2 year's customer service, or general business
experience preferred. Prior knowledge of general construction
applications and terminology and/or window and door applications or
components is desirable but not required.
Computer Skills:
Proficiency with Microsoft - Word, Excel, Outlook and PowerPoint
software applications. Will be expected to develop proficiency in
Pella proprietary software (i.e. PQM, POETS, OMS, etc.).
Communication Skills:
Excellent verbal and written English language skills are required
as well as good public relations, public speaking, and customer
service skills. Ability to read, interpret, understand and explain
documents such as sales processes, product specifications or
warranty manuals. Ability to effectively present information to
others, gather information from others, and respond appropriately
to questions from customers, coworkers and managers. Must display
excellent phone and email etiquette. Must be able to present
appropriate attitude for the situation when interacting with
customers or coworkers.
Professional Skills:
Must be a team player and exhibit a strong desire to learn and
promote self-growth. Must be pro-active, self-disciplined,
self-motivated, and have a demonstrated ability to follow projects
through to completion. Attention to detail is required. Must be
able to demonstrate organizational skills, prioritize tasks, and
meet deadlines. Must be able to develop trust, respect, and
confidence of customers, coworkers and managers. Must present in a
clean and neat physical appearance. Must be able to investigate
issues and resolve conflict in the best interests of the business
and our customers.
Mathematical Skills:
Ability to subtract two digit numbers and to multiply and divide
with 10s and 100s. Ability to perform calculations using units of
money, time, measurement, etc. Ability to calculate figures and
amounts such as proportions, percentages, area, length, width,
height, and depth. Ability to apply basic concepts of algebra,
geometry and general business math.
Physical Demands:
While performing the duties of this job, the employee is regularly
required to stand; walk; use hands to finger, handle, type or feel;
reach with hands and arms; and talk or hear. The employee is
occasionally required to sit, stoop, or crouch. The employee must
occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus. Time commitment required of this position
will vary based on business needs.
Work Environment:
Work environment with this job primarily includes the typical
office environment. The noise level of this job is typically
moderate. Employees in office positions may occasionally enter
warehouse work areas.
Department of Labor Family & Medical Leave Act (FMLA)
Employee Polygraph Protection Act
Keywords: Pella, Cedar Park , Customer Service Rep, Hospitality & Tourism , Austin, Texas
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