Support Advisor
Location: San Antonio
Posted on: June 23, 2025
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Job Description:
What You’ll Do Be the friendly voice answering calls and
assisting clients, attendants, and case managers with care and
professionalism. Manage payroll utilization to ensure accurate
payments and balanced budgets, using provided reports to keep
everything on track. Keep client records up-to-date with status and
address changes, ensuring smooth documentation for discharges and
transfers. Help create and modify annual client budgets, including
updating attendant pay rates as needed. Track payroll expenses,
ensure compliance, and proactively communicate with clients or
supervisors when budgets need attention. Organize and save client
documents accurately for our Compliance Department. Respond to
client inquiries with empathy, seeking support from colleagues or
supervisors when needed. Follow Corrective Action Plans and
maintain strict confidentiality at all times. Adhere to T.A.C.
Title 26, Part 1, Chapter 264 regulations and comply with federal,
state, and company policies. Take on additional tasks with a can-do
attitude to support our team and clients. Who We’re Looking For A
self-starter who thrives working independently and collaborates
seamlessly with a team. Someone with excellent time management and
organizational skills, with a keen eye for detail. A compassionate
communicator with active listening skills, ready to connect with
healthcare professionals, clients, and families. Fluent in English
(reading, writing, and speaking), with a willingness to engage with
diverse communities. Bilingual in Spanish? That’s a plus, but not
required! Qualifications High school diploma or GED required; some
college is a bonus! 1 year of healthcare experience is highly
preferred, plus 1-2 years in a customer service or clerical role.
Comfortable with MS Word and Excel 2010, and eager to learn
agency-specific software. (Skills testing for Excel and 10-key will
be administered.) Can type 35 wpm with 80% accuracy.
Keywords: , Cedar Park , Support Advisor, Administration, Clerical , San Antonio, Texas
