Call Center Representative (Blended)
Company: MCI Careers
Location: Killeen
Posted on: July 2, 2025
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Job Description:
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing
(BPO) company that specializes in delivering tailored solutions to
meet the diverse needs of our clients. With a commitment to
excellence and a focus on innovation, we have established ourselves
as a trusted partner in the industry. We’re seeking enthusiastic
Call Center Representatives to support a range of inbound and
outbound customer service and sales initiatives. In this role,
you’ll respond to incoming inquiries, reach out to existing
customers to provide support, and promote new products and
services. Opportunities are available across various projects,
including government programs and some of the world’s most
recognized brands. We’re looking for individuals with strong
communication skills, a positive attitude, and a commitment to
reliability and continuous learning. To be considered for this
position, you must complete a full application on our company
careers page, including screening questions and a brief
pre-employment test. : POSITION RESPONSIBILITIES: WHAT DOES SOMEONE
IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and
outbound calls, helping to support customer service, technical
support, and customer sales interactions. It requires you to
interact with hundreds of customers each week across the country to
resolve support issues, sell new products and services, and ensure
a best-in-class customer experience. In addition to providing
exceptional service, you will need to be a confident, fully engaged
team player dedicated to bringing a positive and enthusiastic
outlook to work each day. Key Responsibilities: Handle inbound and
outbound calls with professionalism and courtesy Resolve customer
issues efficiently, aiming for first-call resolution Research and
retrieve information across systems to support customer needs
Accurately document customer interactions and process claims Guide
customers through options to find the best solutions Use training
and resources to answer questions while adhering to scripts and
policies Maintain confidentiality and handle sensitive information
appropriately Escalate complex issues to the appropriate team
members when necessary Participate in training sessions and stay
current on updates and procedures Follow attendance and scheduling
requirements consistently CANDIDATE QUALIFICATIONS: WONDER IF YOU
ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with
world-class training, so all positive, driven, and confident
applicants are encouraged to apply. This position relies on
building relationships and turning the knowledge you gain in
training into customer wins. Ideal candidates for this position are
highly motivated, energetic, and dedicated. Qualifications Minimum
age of 18 High school diploma or equivalent Strong written and
verbal communication skills Typing speed of at least 20 words per
minute Basic proficiency in Microsoft Office (Excel, Word,
PowerPoint, Outlook) Familiarity with Windows operating systems
Dependable and punctual with excellent time management
Problem-solving and conflict resolution skills Customer-focused
mindset with empathy and patience Ability to multitask and work
independently Team-oriented with a collaborative spirit Comfortable
in a dynamic, fast-paced environment COMPENSATION DETAILS: WANT AN
EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that
your hard work deserves recognition and reward. Our compensation
and benefits packages are designed to be competitive and to grow
with you over time. Starting compensation is based on experience,
and we offer a variety of benefits and incentives to support and
reward our team members. What You Can Expect from MCI: We
understand the importance of balance and support, which is why we
offer a variety of benefits and incentives that go beyond a
paycheck. Our team members enjoy: Paid Time Off : Earn PTO and paid
holidays to take the time you need. Incentives & Rewards :
Participate in daily, weekly, and monthly contests that include
cash bonuses and prizes ranging from electronics to dream
vacations—and sometimes even cars! Health Benefits : Full-time
employees are eligible for comprehensive medical, dental, and
vision coverage after 90 days of employment, and all employees have
access to MEC medical plans after just 30 days. Benefit options
vary by location. Retirement Savings : Secure your future with
retirement savings programs, where available. Disability Insurance
: Short- and long-term disability coverage is available to help
protect you during unexpected challenges. Life Insurance : Access
life insurance options to safeguard your loved ones. Career Growth
: With a focus on internal promotions, employees enjoy significant
advancement opportunities. Paid Training : Learn new skills while
earning a paycheck. Fun, Engaging Work Environment : Enjoy a
team-oriented culture that fosters collaboration and engagement.
Casual Dress Code : Be comfortable while you work. Compensation &
Benefits that Fit Your Life MCI takes pride in tailoring our
offerings to fit the needs of our diverse team across subsidiaries
and locations. While specific benefits and incentives may vary by
geography, the core of our commitment remains the same: rewarding
effort, providing growth opportunities, and creating an environment
where every employee feels valued. If you’re ready to join a
company that recognizes your contributions and supports your
growth, MCI is the place for you. Apply today! PHYSICAL
REQUIREMENTS: This job operates in a professional office
environment. While performing the duties of this job, the employee
will be largely sedentary and will be required to sit/stand for
long periods while using a computer and telephone headset. The
employee will be regularly required to operate a computer and other
office equipment, including a phone, copier, and printer. The
employee may occasionally be required to move about the office to
accomplish tasks; reach in any direction; raise or lower objects,
move objects from place to place, hold onto objects, and move or
exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT: All
MCI Locations Must be authorized to work in the country where the
job is based. Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results. Must be
willing to submit to drug screening. Job offers are contingent on
drug screening results. REASONABLE ACCOMMODATION: Consistent with
the Americans with Disabilities Act (ADA), it is the policy of MCI
and its affiliates to provide reasonable accommodations when
requested by a qualified applicant or employee with a disability
unless such accommodations would cause undue hardship. The policy
regarding requests for reasonable accommodation applies to all
aspects of employment. If reasonable accommodations are needed,
please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER: At MCI
and its subsidiaries, we embrace differences and believe diversity
benefits our employees, company, customers, and community. All
aspects of employment at MCI are based solely on a person's merit
and qualifications. MCI maintains a work environment free from
discrimination, where employees are treated with dignity and
respect. All employees are responsible for fulfilling MCI's
commitment to a diverse and equal-opportunity work environment. MCI
does not discriminate against any employee or applicant on the
basis of age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and
ordinances. MCI will consider qualified applicants with criminal
histories for employment in a manner consistent with local and
federal requirements. MCI will not tolerate discrimination or
harassment based on any of these characteristics. We adhere to
these principles in all aspects of employment, including
recruitment, hiring, training, compensation, promotion, benefits,
social and recreational programs, and discipline. In addition,
MCI's policy is to provide reasonable accommodation to qualified
employees with protected disabilities to the extent required by
applicable laws, regulations, and ordinances where an employee
works. ABOUT MCI (PARENT COMPANY): MCI helps customers take on
their CX and DX challenges differently, creating industry-leading
solutions that deliver exceptional experiences and drive optimal
performance. MCI assists companies with business process
outsourcing, staff augmentation, contact center customer services,
and IT Services needs by providing general and specialized hosting,
software, staff, and services. In 2019, Marlowe Companies Inc.
(MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company
in the State of Iowa and was named the 452nd Fastest Growing
Privately Company in the USA, making the coveted top 500 for the
first time. MCI's subsidiaries had previously made Inc. Magazine's
List of Fastest-Growing Companies 15 times, respectively. MCI has
ten business process outsourcing service delivery facilities in
Georgia, Florida, Texas, New Mexico, California, Kansas, Nova
Scotia, South Africa, and the Philippines. Driving modernization
through digitalization, MCI ensures clients do more for less. MCI
is the holding company for a diverse lineup of tech-enabled
business services operating companies. MCI organically grows,
acquires, and operates companies that have synergistic products and
services portfolios, including but not limited to Automated Contact
Center Solutions (ACCS), customer contact management, IT Services
(IT Schedule 70), and Temporary and Administrative Professional
Staffing (TAPS Schedule 736), Business Process Management (BPM),
Business Process Outsourcing (BPO), Claims Processing, Collections,
Customer Experience Provider (CXP), Customer Service, Digital
Experience Provider (DXP), Account Receivables Management (ARM),
Application Software Development, Managed Services, and Technology
Services, to mid-market, Federal & enterprise partners. MCI now
employs 10,000 talented individuals with 150 diverse North American
client partners across the following MCI brands: MCI BPO, MCI
BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass
Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call
Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,
TeleTechnology, and Vinculum. : The purpose of the above job
description is to provide potential candidates with a general
overview of the role. It's not an all-inclusive list of the duties,
responsibilities, skills, and qualifications required for the job.
You may be asked by your supervisors or managers to perform other
duties. You will be evaluated in part based on your performance of
the tasks listed in this job description. The employer has the
right to revise this job description at any time. This job
description is not an employment contract, and either you or the
employer may terminate employment at any time for any reason.
Keywords: MCI Careers, Cedar Park , Call Center Representative (Blended), Customer Service & Call Center , Killeen, Texas