Showroom Manager - Austin, TX
Company: Yardbird
Location: Cedar Park
Posted on: May 8, 2022
Job Description:
YB Showroom Manager
At Yardbird, we're not only in the business of selling high quality
outdoor furniture; we're also helping to create and deliver the
vision for the backyard lifestyle. We're a group of hard-working,
passionate individuals who aim to disrupt the traditional retail
and eCommerce outdoor furniture industry. From quality to style, we
hold ourselves to the highest standards because we want our
customers to have the very best.
About the role
Our Retail staff are the front line and must provide excellent
customer service. Candidates that can enhance customer
satisfaction, meet sales goals, and manage staff effectively will
thrive. The Showroom Manager will be responsible for maintaining
the overall culture of the store and to ensure the staff also
represent and embrace the store's culture and goals. Furthermore,
they will oversee the operational and organizational standards of
the store through the implementation of marketing, advertising, and
financial strategies.
As a Showroom Manager, you've got to:
- Be a prime example of professionalism, high performance, and
positive attitude
- Set the pace for the team by connecting with customers and
speaking to value
- Lead your team by example, giving feedback and coaching in the
moment; you are accountable for all areas of education/guest
experience
- Help Sales Associates make the most of their customer
interactions by sharing specific tips to improve results
- You support in leading a profitable store by enrolling the
entire team to achieve your sales plan; you utilize company tools
to strategically plan sales targets and labor hours
- Own the selling floor by meeting sales goals by motivating,
mentoring, and providing feedback to sales staff
- Create and manage employee schedules
- Take pride in your store's condition and visual merchandising
standards
- Maximize opportunities to grow the business and consistently
question what can be done better
- Ensure high levels of customer satisfaction through exceptional
customer service
- Manage set up, tear down, and scheduling of employees at trade
shows and related events
- Report to leadership team on buying trends and customer needs
(customer requests, competitor marketing, etc.)
- Track and implement financial quotas for the store and staff
based on the stated financial goals of the business
- Propose innovative ideas to increase sales and enhance customer
experience
- Evaluate personnel on a monthly basis and replace staff as
needed based on performance-based metrics
- Proactively recruit a diverse team who prioritizes customer
connection and provides world-class customer experience; you
partner with HR to oversee the hiring process, interviews, and
education on compensation and benefits
- Oversee property maintenance (cleanliness, snow removal,
mowing/trimming of grass, HVAC, etc.)
- Interact with staff and customers to tackle any customer
complaints
- Prepare promotional materials and displays
We want you to join the flock if you can check most of these
boxes:
- At least one year of retail sales experience
- People skills with the ability to lead and motivate a team
- Ability to work in high-pressure situations and to "think on
your feet"
- Excellent organizational and time management skills
- Be able to read and understand sales data
- Successful experience as a retail manager
We thank all applicants for their interest, however, only those
selected for interview based upon experience will be directly
contacted.
Keywords: Yardbird, Cedar Park , Showroom Manager - Austin, TX, Executive , Cedar Park, Texas
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