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Director of Operations Strategy

Company: Honor
Location: Austin
Posted on: October 17, 2019

Job Description:

Founded in 2014, Honor is now one of the fastest-growing, non-medical home care companies in the U.S. Why? Because we realized that by combining our amazing technology and operations with the local, personal touch of our partner agencies, we could make real progress in transforming this fast-growing, $30BN industry. This unique approach is powering our huge growth - we have cutting-edge machine learning, a beautiful, well-designed app, and industry-leading design, paired with a strong sales, marketing, and support engine.

Our mission and ambitions are huge. We're looking for people who believe, as we do, that modernizing home care for our parentsand yoursis one of the most important problems we can solve. Honor is a well-funded, strongly backed company with experienced leaders who have a proven track record of building large businesses and solving extraordinarily difficult challenges. Join us!

To build this out Honor is seeking a Director of Operations Strategy to focus on tackling our biggest operational challenges to drive performance as we rapidly scale. You will be responsible for leading cross-functional strategic initiatives across the Care organization. The ideal candidate is equal parts operator and high-horsepower problem solver, capable of turning complex and ambitious ideas into scalable capabilities. This role will require high intellectual acuity to tackle tough problems that reshape our industry, a relentless ability to drive results across various teams and commitment to Honor's values and mission.

The expectation for the ideal Director of Operations Strategy candidate is that this role provides a pathway into the organization where an exceptionally talented individual can learn the business and industry, drive significant impact as we scale, and ultimately move into a senior leadership position within the organization.

Location: The role will be based in Austin, TX. However, with key stakeholders (e.g., Fin, Eng) based in our headquarters in SF, frequent travel to the Bay Area is expected (-25%), with heavier travel at beginning of role as we ramp.


  • Drive and execute high-impact projects across the Care organization
  • Work cross-functionally with leadership across Growth, Product, Data Science, Legal, and HR

  • Drive operations strategy, including:

    • Designing new processes and workflow to support rapid scale
    • Developing infrastructure - org structure, role definition, KPIs, etc. - for best-in-class Care Pro support, client service and organizational efficiency
    • Analyzing trends in client and Care Pro behavior to drive improvements in our operational model and systems

    • Grow and develop a team of project managers to tackle operational challenges while preparing to move in to team management roles across Care
    • In addition to reshaping and optimizing large parts of the Care organization, this individual will ultimately have the opportunity to transition into a senior leadership role with significant direct P&L responsibility within the Care org


      • 8-10 years experience in roles which combined strategy and operations (strategy, management consulting, operations at a fast-growing company, lean operations)
      • MBA or MS in Operations Management preferred
      • Consulting/I-banking experience a plus but not required
      • History of P&L ownership and ability to drive results through direct reports
      • Strong desire to tackle tough problems
      • Excellent communication skills and ability to build consensus and drive projects cross functionally
      • Proven track-record of driving strategic initiatives
      • Strong data analysis skills and ability to form data-driven insights; operations analysis experience a plus
      • Ability to thrive in unstructured, fast-paced environments
      • Self-driven, motivated and entrepreneurial; ability to independently drive impact and "make things happen"

        Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Keywords: Honor, Cedar Park , Director of Operations Strategy, Executive , Austin, Texas

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