Desktop Support Technician
Company: NES Fircroft
Location: Gonzales
Posted on: April 7, 2026
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Job Description:
Title: Desktop Support Technician Location: Dickinson, ND Start
Date: ASAP End Date: 12-month term Work Type: On-site | On-call
required About the Role We are seeking a dedicated Desktop Support
Technician to join our team in Dickinson, ND. This role is ideal
for candidates with strong customer service skills, a solid
technical foundation, and the ability to troubleshoot a wide range
of desktop, hardware, and software issues in a fast-paced
environment. The technician will provide day-to-day support for end
users, ensure operational continuity, and participate in on-call
rotations as needed. Key Responsibilities Provide hands-on
technical support for desktops, laptops, mobile devices, and
peripherals Troubleshoot hardware, software, network, and
connectivity issues Install, configure, and maintain operating
systems and approved applications Support user account management
and access permissions Perform system imaging, device deployment,
and upgrades Document all support interactions and resolutions in
the ticketing system Collaborate with IT teams to escalate and
resolve complex issues Participate in on-call rotations and respond
to after-hours incidents as required Maintain inventory of
equipment and ensure accurate tracking Deliver high-quality,
customer-focused service at all times Required Skills &
Qualifications Entry-Level Candidates Basic understanding of
Windows OS, hardware components, and troubleshooting Familiarity
with ticketing systems and remote-support tools Strong
communication and customer service skills Ability to follow
standard procedures and escalate when necessary Experienced-Level
Candidates 2 years of desktop support or IT helpdesk experience
Strong proficiency with Windows OS, Active Directory, O365, and
hardware diagnostics Experience with imaging, deployments, and
network troubleshooting Ability to work independently and handle
complex technical tasks With over 90 years' combined experience,
NES Fircroft (NES) is proud to be the world's leading engineering
staffing provider spanning the Oil & Gas, Power & Renewables,
Chemicals, Construction & Infrastructure, Life Sciences, Mining and
Manufacturing sectors worldwide. With more than 80 offices in 45
countries, we are able to provide our clients with the engineering
and technical expertise they need, wherever and whenever it is
needed. We offer contractors far more than a traditional
recruitment service, supporting with everything from securing visas
and work permits, to providing market-leading benefits packages and
accommodation, ensuring they are safely and compliantly able to
support our clients.
Keywords: NES Fircroft, Cedar Park , Desktop Support Technician, IT / Software / Systems , Gonzales, Texas
