Senior Director, Telco Service Offerings

Company: Dell
Location: Cedar Park
Posted on: August 20, 2020

Job Description:

Senior Director, Telco Service Offerings

Austin, TX Preferred

(would consider Remote)

Dell Technologies comprises a group of strategically aligned businesses (Dell, DellEMC, Pivotal, RSA, Secureworks, Virtustream, VMware) focused on helping customers transform their business and IT to compete and win in the digital economy. Dell Technologies Services (DTS) is a global organization uniquely organized to deliver business outcomes to some of the most well-known and complex enterprises while building long-term, trusted relationships with clients. DTS accomplishes this through specialized business and technical experts focused on partnering with customers to explore transformational change via best-in-class technology, services and solutions from Dell Technologies.

We are looking for a Senior Director to develop the offering for our Telco Services business. This leader should have a successful record of working with Telco Network provider customers through a variety of projects involving core network design and integration, RAN network design and integration, Cloud transformation projects, OSS, BSS, etc. Directs the efforts of others in the achievement of the strategic and operational objectives of the group. Manages the hiring, motivation and retention of a diverse and effective workforce. Responsible for career development/planning, performance and pay discussions of team members. Leads the communication with all appropriate extended teams and ensures they are aligned with all activities needed for the product/program/project/solution to succeed. Participates in discussions around offer evolution and development. Analyzes and addresses gaps in go-to-market technical collateral.

RESPONSIBILITIES:

• Responsible to work with relevant parties (sales, sales support, Service delivery, etc.) to create services offers in each of the Telco network domains (core, RAN, edge, etc.). Ensures that offers are configured, have the right SKUs, can be ordered, and delivered by both internal and external teams

• Manages the full life cycle delivery costs within or better than the delivery costs contracted according to the service level agreement

• Ensures that 3rd party partners are setup correctly within the DT framework to ensure proper ordering, invoicing, and payment of these partners

• Coordinates the activities of technical solution team members to meet contract obligations

• Provides complex metrics and reporting support to all relevant stakeholders

• Ensure that offers maximize and leverage DT tools, process, and automation

• Collaborate with other internal Dell Global Services resources to ensure that customer needs, quality expectations, SLAs & KPIs are fully met

• Works directly with marketing leadership to identify relevant solutions that address customer requirements

• Partners with global functional leaders to create future product roadmaps

Requirements:

• A Bachelor’s degree with 18 years experience in the Telco Services Industry either working for an OEM or Network provider or equivalent work experience

• Demonstrated ability to build and manage a team with multi discipline competence in the Telco Network and Services domains

• Strong understanding of different monetization models to capitalize on PaaS, SaaS, etc. as needed in creating, packaging, and pricing offers

• Demonstrated ability to think strategically about business, product, and technical challenges

• Strong communications and presentation skills for executive management with the ability to negotiate and influence decisions to achieve results

• Strong customer relationship skills and expert understanding of business goals and objectives as they relate to customer use cases and solutions

• Demonstrated ability to work well within the internal organization across multiple stakeholders

• Entrepreneurial and innovative approach to problem solving

Preferred:

• 10+ years working in Telco Equipment provider building and supporting offer development

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

Keywords: Dell, Cedar Park , Senior Director, Telco Service Offerings, Other , Cedar Park, Texas