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Customer Service Associate

Company: Buy Buy Baby
Location: Cedar Park
Posted on: May 3, 2021

Job Description:

The Customer Service Associate is expected to engage customers to determine their needs and direct them to the appropriate merchandise while providing product knowledge and offering additional goods and services. In this role you will perform a variety of tasks throughout the day while providing world class service and meeting established productivity goals.

Key Responsibilities:
• Engage customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support
• Promptly and politely responds to customer inquiries and requests for support
• Escort customers to appropriate merchandise
• Explain basic features of merchandise to customers
• Resolve customer issues and escalates issues as necessary to ensure customer satisfaction
• Organize and straightens merchandise areas on the sales floor
• Process customer transactions through the register when required
• Utilize the tools and programs related to wedding and gift registry
• Execute activities related to store initiatives to offer customers additional products and services (e.g., special sale items, credit card applications)
• Perform additional, sometimes specialized duties as required by business needs including, but not limited to, stocking, freight processing, fulfillment, and price changes and cart retrieval

Education/Experience/Qualifications:
• High School diploma or equivalent
• 0-1 years of retail experience desired
• Effective communication and customer service skills
• Readily adjusts schedule, tasks, and priorities when necessary to meet business needs

Keywords: Buy Buy Baby, Cedar Park , Customer Service Associate, Other , Cedar Park, Texas

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