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Retail General Manager - Whitestone

Company: Goodwill Industries of Central Texas
Location: Cedar Park
Posted on: May 3, 2021

Job Description:


Established in 1958, Goodwill Central Texas is a non-profit organization that has transformed thousands of lives through the power of work. We are the leader in workforce development, one of the largest employers in our region, and a cornerstone of the community. Our mission is funded through our donation-driven retail stores, comprehensive business and staffing solutions, and generous community support. Our vision is to empower every Central Texan to transform their lives through work and education. Join the team whose work empowers people to transform their lives!


Goodwill Central Texas is committed to fostering, cultivating and preserving a culture of diversity and inclusion in which all employees are valued for their skills, experience and unique perspective. This commitment is embodied in our company policies and in the way we do business. Working together as a diverse and inclusive organization is essential to our success.

We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

The General Manager is responsible for managing daily operations of the retail store including both the production activities and the retail selling floor. This includes customer service, stocking, merchandising, inventory control, budgeting, and record keeping. Also included is the overall production efficiency, housekeeping standards, safety standards, loss prevention, and coordination of merchandise flow. The General Manager is responsible for clearly defining roles, responsibilities and requirements for their direct reports and hold each accountable by setting specific performance expectations, providing necessary training, personally following-up, and giving consistent and candid feedback.

Compensation for General Manager

Salary commensurate depending on experience

Essential Functions and Responsibilities

* Responsible for the overall operation of the retail store, including store opening and closing. * Oversee all production levels and quality of merchandise to the sales floor to optimize revenue generation. * Manage inventory levels of all merchandise lines. * Monitor and ensure a smooth and effective flow of donations adhering to all published standards, security, safety and State laws. * Maintain staffing levels in production and on the sales floor while attaining budgeted payroll expense. This includes firing, hiring, and training all new associates in accordance with Goodwill policies. * Perform all requested bookkeeping, accounting and reporting requirements on a timely basis including but not limited to surveys, production reports and sales reports. * Review and analyze profit and loss statements and make adjustments to store operations according to data. * Assist with annual budget preparation; oversee budgets for store location. * Ensure that daily banking requirements are met. * Set and manage schedules for store staff so that the store needs are met at all times. * Maintain effective email, phone and face to face communication with all divisions and other stores. * Create an atmosphere of ongoing exceptional customer service for both internal and external customers. * Assist customers and handle all complaints. * Maintain a safe environment for customers and employees. * Maintain a neat and orderly store that is properly equipped and supplied to meet all budgetary requirements. * Monitor the time and attendance system and submit information on a timely basis.

Supervisory Responsibilities

This position has supervisory responsibility for the retail staff including the Assistant Manager, team leaders, donation attendants, processors and sales associates.


* High school diploma or equivalent. * Two to three years of previous retail progressive management experience supervising several departments and/or staff of 15 or more employees. * Minimum of five (5) years experience in retail or equivalent industry. * Experience selecting, assessing, coaching and developing associates, preferably in a retail environment. * Sophisticated profit and loss capability, and sales and marketing skills. * Proficiency in setting and managing schedules for store staff. * Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours- per 8 hour shift). * Ability to lift 35 pounds frequently. * Ability to communicate effectively in English, both orally and in writing. * Basic math and computer skills. * Knowledge of men's, women's, and children's clothing, as well as furniture and household items. * Understanding the resale industry and ability to react to competitive situations. Highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), strong critical and analytical thinking skills, and appreciation of diversity. * Ability to perform the same functions that direct reports perform. * Ability to complete necessary paperwork and reports in a timely and efficient manner. * Ability to motivate the team. * Ability to exercise good judgment in handling day-to day situations.


* Health insurance - Coverage as low as $12.00 per paycheck * Company paid life insurance * Career training * Employee Assistance Program

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.

Keywords: Goodwill Industries of Central Texas, Cedar Park , Retail General Manager - Whitestone, Other , Cedar Park, Texas

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