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Mgr, Account Quanum PS- Mason, OH req67366

Company: Quest Diagnostics
Location: Mason
Posted on: June 9, 2021

Job Description:

The Account Manager will proactively maintain and upsell existing Quest -Quanum Practice Solutions Accounts. The AM will work closely with the Sales Leadership and departmental management to resolve issues or client concerns. The AM will ensure Quanum Practice Solutions client information are current and updated in Quest databases; and will prepare reports and complete projects as directed by Sales Leadership.


1. Maintenance/Retention: Proactively contact key accounts as determined in SFDC client usage reports to ensure client satisfaction.

2. Account Information: Ensure eForm and Salesforce are updated with current information. Add/updates.

3. Care Review meetings: Organize, facilitate, and conduct meetings to cover topics including , Pricing, , annual business review, chart reviews as needed, with clients.

4. Relationship management: Develop and maintain relationships with all stakeholders including clients, enrollment, implementation and support teams.

5. Upsell: Upsell existing clients to generate more ancillary service ( EPCS, Relatient, etc ) revenue. Generate and escalate leads to Regional Sales Directors for Practice Management and RCM upsell.

6. Issue Resolution: Promptly address and escalate client concerns. Escalate client issues to the Quanum Premium Helpdesk and in CRM (Salesforce) and follow up until resolution and client satisfaction are achieved.

7. Client Transition: Work with client success manager and sales support to transition clients ensuring a smooth offboarding. .

8. Systems: Conduct all Quanum practice solutions demoes if possible and available.

9. Sales Leadership Team: Participate in one Leadership Team meeting per month, if possible. Present client retention information and trends on attrition issues.

10. Special Projects: Assist with special projects as assigned by sales, finance and support. These may include but not limited to analyzing billing inaccuracies, cultivating net promotor score and others. Work on projects as assigned by Sales Leadership.

11. Document all activities in Salesforce.com, including client info, calls, meetings, .

12. Prepare Quarterly business plan as directed by Sales Leadership.

13. Meet deadlines for work assignments and inform work status and progress to leadership.

14. Communicate and work professionally and include supporting client documentation including emails, invoices and EHR/PM reports with other staff to ensure efforts are coordinated and high quality service is provided.

15. Maintain knowledge of all company programs, services, and resources available to clients.

16. Attend continuing education seminars and meetings as required.

17. Perform related work as requested and all other duties as assigned.


1. Ability to meet and exceed clients' needs and expectations.

2. Must be proficient in Microsoft Office programs (Word, Excel, PowerPoint)

4. Must be able to multi-task, have strong organizational and prioritization skills

5. Must be experienced with utilizing Salesforce .

6. Must possess excellent telephone and email manners and etiquette.

7. Knowledge of effective and professional sales techniques.

8. Ability to read, understand and follow oral and written directions.

9. Ability to speak clearly and concisely.

10. Ability to understand and follow company's organizational policies and procedures.

11. Must maintain a professional image and interact professionally with clients, patients, and co-workers.

12. Perfect knowledge of English grammar, punctuation, and spelling.


Bachelor's degree preferred.


2-4 years experience in a similar position in Healthcare IT preferred.




Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


Ability to add, subtract, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to draw and interpret bar graphs.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations.


Work is most often performed in a remote office environment. Occasional off site meetings will require reliable transportation and a valid driver's license. Involves frequent telephone contact with clients. Interaction with others is constant with frequent interruptions. Work requires some flexibility in working hours. Must be able effectively resolve conflicts as they arise.


Work is primarily office work and requires sitting for long periods of time; also stooping, bending and stretching for files and supplies. Requires proficient keyboarding skills, calculator, telephone, copier, and such other office equipment as necessary. Normal or corrected vision to acceptable levels for common office work. Hearing must be in the acceptable range for telephone contacts. It is necessary to view and type on computer screens for variable periods of time.

Keywords: Quest Diagnostics, Cedar Park , Mgr, Account Quanum PS- Mason, OH req67366, Other , Mason, Texas

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