IT Support Specialist

Company: Haute
Location: Cedar Park
Posted on: January 7, 2022

Job Description:

Are you someone who embraces the unconventional and enjoys the journey of building relationships? Do you dream big, thrive to change the world and always looking ahead to the next big challenge? If the answer is "that sounds like me" then keep reading! The Haute Business Services team is looking for an awesomely talented IT Support Specialist to join our team. Haute Business Services team support the entities that are Haute; a promotional products business, agency, and lifestyle entertainment service. We are a high performing organization and work together as a team of passionate collaborators who are constantly going above and beyond to deliver exceptional customer service. Everyone is connected, everyone is talking to one another, all of us own our actions. We believe in leading with kindness, dreaming big, enjoying the journey, and creating something unique. Culture is vital to the success of Haute Business Services and it is crucial that the members on our team encompass our culture, effortlessly. What You'll Be Doing Daily responsibility of managing the identification, prioritization, and resolution of end user service requests, including the monitoring, tracking, and coordination of service tickets.Manage the day-to-day operations of the IT for the entire organization. Work with CIO on managing IT projects.Ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.Generate key reports for management regarding system availability, service level agreements, uptime, average ticket resolution time. Responsible for management, prioritization and dispatch of incoming Service Desk tickets with minimal supervision and ensure 100% compliance with Service Level Agreement (SLA). Set up new hires in a timely fashion and removes access from terminated associatesPerform other related duties as assigned. What You'll Need to Succeed Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field preferred2+ years of relevant industry experienceExcellent customer service skills; including patience and concern for internal client issuesExperience sourcing and recommending vendors, managed service providers, technical solutions, and software systemsExperience collaborating with cross-functional teamsManaging ticketing systems, creating reports and presenting information to executive leadershipExcellent analytical skills to diagnose and resolve a wide variety of hardware and software issues. Experience with Fresh Service, Box, PCs and Macs a plus. About Haute Business ServicesThe Haute Business Services supports the business needs of our entities at Haute Companies. The Haute Companies team is comprised of strategic marketers, problem solvers, brand stewards, innovators, and experience designers. The Haute Business Services team is an integral part in ensuring the success of our business! Benefits & PerksHaute Business Services offer our employees a collaborative and energetic environment and work culture, competitive compensation, and a complete range of benefits including paid time off and paid holidays; Medical, Dental, and Vision benefits; company paid Life Insurance; and a 401K plan. We are looking for exceptional individuals who connect with our culture, bring tremendous skills and talent with their experience, and are willing to roll-up their sleeves and work hard to support our teams. If this sounds like you, we'd love to hear from you. Haute Business Services is an Equal Opportunity Employer Visit our website to learn more about us https://www.hautecompanies.com/ PI158498366

Keywords: Haute, Cedar Park , IT Support Specialist, Other , Cedar Park, Texas