Haute Business Services: IT Systems Administrator

Company: MERCH REVOLUTION LLC
Location: Cedar Park
Posted on: May 16, 2022

Job Description:

SUMMARYCreate an amazing support experience for all users. Position acts as primary support to all divisions of the five Haute Companies. Reporting to the EVP of Operations, the IT Systems Administrator is a multidisciplinary role working to deliver superior customer service, technical support, and manage all aspects of the IT department and projects. This is primarily a remote position but involves some in-person for meeting vendors or identifying on-site concerns when needed. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Daily responsibility of managing the identification, prioritization, and resolution of end user service requests, including the monitoring, tracking, and coordination of service tickets.
• Manage the day-to-day operations of the IT for the entire organization.
• Maintain and support the integrity and availability of all hardware, server resources, and software solutions.
• Perform basic Microsoft Exchange administration.
• Perform system updates and patch management for software across all platforms.
• Deploy and maintain desktop systems, laptops, and physical and virtual Windows servers.
• Perform technical support and troubleshooting of end user's hardware and software.
• Prepare and maintain documentation of configuration and procedures
• Documents changes such as application installations and modified security settings as required
• Manage user accounts, access privileges, and security settings
• Coordinate and evaluate support by outside providers - vendors
• Work with CIO and EVP of Operations to managing IT projects.
• Ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Generate key reports for management regarding system availability, service level agreements, uptime, average ticket resolution time.
• Responsible for management, prioritization and dispatch of incoming Service Desk tickets with minimal supervision and ensure 100% compliance with Service Level Agreement (SLA).
• Set up new hire software and laptop in a timely fashion and removes access from terminated associates
• Administer Uniquity Unifi switched and access points and cameras.
• Meet ISPs when issues occur
• Ability to administer Microsoft/365 admin account
• Coordinate with HR to manage onboarding and offboarding of employees.
• Set up VoIP using Zoom phone systems.
• Perform other related duties as assigned. REQUIRED QUALIFICATIONS
  • Excellent customer service skills; including patience and concern for internal client issues
  • Experience sourcing and recommending vendors, managed service providers, technical solutions, and software systems
  • Experience collaborating with cross-functional teams
  • Managing ticketing systems, creating reports and presenting information to executive leadership
  • Excellent analytical skills to diagnose and resolve a wide variety of hardware and software issues.
  • Experience with Fresh Service, Box, PCs and Macs a plus. EDUCATION AND TRAINING
    • Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field preferred or Certifications
    • 3-5 years of relevant industry experience PHYSICAL REQUIREMENTS
      • Ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, and use a computer, and telephone
      • This position will require continuous viewing of a computer screen and sitting for long periods of time
      • Must have reliable transportation for traveling to/from remote working locations
      • Must be able to push/pull/lift up to 40 pounds; this may require bending, kneeling, stooping, twisting, and other physical activity as needed but not often REASONABLE ACCOMMODATIONHaute is a Fair Chance and Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We welcome and celebrate diversity. HAUTE DOG! LET'S TALK BENEFITS!
        • Company Subsidized Medical
        • Company-Paid Dental
        • Company-Paid Vision
        • Company-Paid Life
        • Paid Time Off (3 weeks accrued your first year!)
        • 11 paid annual holidays
        • Safe Harbor 401(k) with Company matching
        • Access to Haute Spot Live Music Venue tickets
        • Working with people that believe in enjoying the ride! - - - PI175411042

Keywords: MERCH REVOLUTION LLC, Cedar Park , Haute Business Services: IT Systems Administrator, Other , Cedar Park, Texas