Contact Center - Customer Success Associate
Company: TCS Tech
Location: Cedar Park
Posted on: June 19, 2022
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Job Description:
Salary $15 per hour (Upto $35,000 Annually)Job Location Austin,
TXResponsibilities:Provides information on customer service issues
related to life and health insurance, annuity and investment
products and transactions focusing on customer satisfaction,
quality, and efficiency.Communicates with customers regarding
service requests or problems.Documents, evaluates and resolves
customer's inquiries.Works with other departments to complete
customer requests and minimize escalations.Represents our customer
with professional pride to internal and external
customers.Consistently meets/exceeds set quality and productivity
metrics.Functions within a team based environment, and actively
participates in achieving team goals.QualificationsHigh School
diploma, GED or equivalent.Minimum 1 year of experience with call
center or customer service experience/training.Fundamental computer
knowledge and maneuverability within window applications.Basic
understanding of Microsoft office suite, specifically Word and
Excel.General understanding of life and health insurance, annuity,
and investment products is a plus.Behavioral and Leadership
CompetenciesAbility to maintain the confidentiality of customer and
company information.Ability to work independently and seek
additional opportunities when able.Good verbal and written
communication skills.BenefitsMedical and Insurance benefitsExciting
Incentive Plans401(k) Plan10 days Paid HolidaysAbout UsTata
Consultancy Services (TCS) is one of the world's largest IT
services and consulting firms. We partner with more than a third of
the Fortune 500 companies across industries in North America,
helping them to successfully navigate today's competitive
challenges of rapid business and digital transformation.Our
extensive industry expertise and sharp focus on customer service
has resulted in TCS being one of the fastest-growing technology
companies in the world, with 446,000 employees operating in 46
countries.In America, TCS has been one of the two top local
recruiters of IT services talent for the past five years.Tags:
Inbound, Outbound, Call Center, Customer Care, Help-Desk,
Support
Keywords: TCS Tech, Cedar Park , Contact Center - Customer Success Associate, Other , Cedar Park, Texas
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