UTILITY ACCOUNTS SPECIALIST

Company: Government jobs
Location: Cedar Park
Posted on: January 20, 2023

Job Description:

The City of Cedar Park

What Makes the City of Cedar Park a great place to work:

Challenging - Fast-Paced - Sense of Community - Valued Employees - Engaging

Customer Service - Sincerity in Willingness to Help - Friendly - Hard-Working - Intensity
Team Work - Collaboration - Sense of Belonging - Positive Environment
Fun - Opportunities - Development - Training

The Position

The City of Cedar Park is seeking qualified applicants for the position of Utility Accounts Specialist. Under the general supervision of the Utility Billing Customer Service Supervisor, the Utility Accounts Specialist provides excellent customer service to customers of the Utility Billing Department on the phone and in person while resolving customer issues.

• Provides excellent customer service on phone and in person; answers questions from customers and city employees regarding fees, etc., and refers customers to appropriate department if necessary;
• Assists customers, both residential and commercial, with obtaining new service, disconnecting and transferring service;
• Accepts payments for utility accounts and other fees charged by the City departments;
• Processes payments received in person, over the phone, through the mail and online utilizing electronic submission software;
• Processes incoming mail through check machine;
• Issues work orders for meter readers;
• Serves as dispatcher for public services; operates two-way radio to communicate with field crew for water leaks, sewer problems, etc. when necessary;
• Closes out register on a daily basis; and
• Performs such other related duties as may be assigned. Acceptable Experience, Training, Certifications and Licenses
  
  Qualified candidates must possess:
  
  High School Diploma or its equivalent, plus one (1) year of accounts receivable experience including customer service experience, preferably in a water utility environment;
  
  Or, any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
  
  Preference will be given to candidates who:
  • have experience in a water utility environment
  • are bilingual (Spanish) Supplemental Information
    
    Position may close earlier, dependent upon number of qualified candidates.
    
    The City of Cedar Park strives to provide the best quality of life for its employees, the City provides a number of opportunities for all regular full-time employees to participate in group medical, dental, life insurance and long-term disability programs. Retirement options are provided by the Texas Municipal Retirement System (TMRS). Other programs such as paid vacation time, deferred compensation and educational assistance are also offered. Click here to view our benefits.
    
    01 Which best describes your level of education?
    • High School Diploma or equivalent
    • Associate's Degree
    • Bachelor's Degree
    • Master's Degree or higher
      
      02 Which best describes your years of experience in performing accounts receivable duties?
      • I have no accounts receivable experience
      • I have less than six (6) months accounts receivable experience
      • I have at least six (6) months but less than one (1) year of accounts receivable experience
      • I have at least one (1) year but less than two years of accounts receivable experience
      • I have at least two (2) years but less than four (4) years of accounts receivable experience
      • I have four (4) or more years of accounts receivable experience
        
        03 Which best describes your years of experience in customer service?
        • I have no customer service experience experience
        • I have less than six (6) months customer service experience
        • I have at least six (6) months but less than one (1) year of customer service experience
        • I have at least one (1) year but less than two years of customer service experience
        • I have at least two (2) years but less than four (4) years of customer service experience
        • I have four (4) or more years of customer service experience
          
          04 Please check the tasks you have performed during your current and/or past professional experience.
          • Secure and handle Cash
          • Operate a computerized cash register
          • Operate a ten key
          • Operate a postage machine
          • Data Entry
          • Multi-Task
          • Operate basic computer hardware and software (MSWord and MSExcel)
            
            05 Have you worked in a Water Utility Environment?
            • Yes
            • No
              
              06 What is your definition of execellent customer service?
              
              07 Describe a specific instance when you were able to effectively address a difficult customer issue.
              
              08 Describe a specific instance when you were unable to resolve a specific customer situation. Please include how it was ultimately resolved.
              
              09 What steps do you take when you don't know how to assist a customer?
              
              10 Are you fluent in the Spanish Language?
              • Yes, I can speak, write and comprehend the Spanish language
              • Yes, I can speak and comprehend the Spanish language
              • No
                
                * Required Question

Keywords: Government jobs, Cedar Park , UTILITY ACCOUNTS SPECIALIST, Other , Cedar Park, Texas