Patient Access Specialist (PT; Days)
Company: Community Health Systems
Location: Cedar Park
Posted on: January 25, 2023
Job Description:
Job Description
We have an opportunity available for a Patient Access Specialist to
join our team! This is a part time position working Monday-Friday,
5:00am - 10:00am. The Patient Access Specialist is primarily
responsible for the accurate and timely completion of the patient
registration process, in accordance with hospital policy and
industry regulations, while providing excellent customer service to
all involved parties.
Located minutes from downtown Austin, Cedar Park Regional Medical
Center is a level IV Designated Trauma Center with more than 600
healthcare professionals working together to provide inpatient,
outpatient, surgical and emergency care for Cedar Park and the
greater Austin region.
Position Overview
We have an opportunity available for a Patient Access Specialist to
join our team! This is a part time position working Monday-Friday,
5:00am - 10:00am. The Patient Access Specialist is primarily
responsible for the accurate and timely completion of the patient
registration process, in accordance with hospital policy and
industry regulations, while providing excellent customer service to
all involved parties.
Responsibilities
- Greets all visitors of the hospital in a timely manner and
utilizes problem solving techniques to ensure all questions,
concerns, or requests are handled appropriately
- Obtains complete and accurate demographic and financial
information from a variety of sources, physician offices and
in-house departments
- Enters patient information into the patient registration
computer system, according to hospital policies and procedures, and
thoroughly documents any incomplete or missing information
- Obtains all required signatures and provides the patient with
the necessary documents required of the registration process
- Completes the medical necessity verification process in a
timely manner and follows the appropriate course of action
- Ensures proper documentation and signatures on all physician
order forms and accurately completes the patient registration for
the correct test or procedure order by the physician
- Answers all in-bound calls in a timely manner, using proper
customer service techniques to identify themselves to the
individual on the phone
- Verifies insurance coverage and benefits by various methods and
documents the information in the patient account
- Completes all necessary paperwork and documents required to
ensure proper insurance authorization in a timely manner
- Accurately computes any patient portion liability
- Maintains a departmental accuracy rate of greater than or equal
to 97% for each corresponding month
- Completes any required corrections or changes to a patient
registration identified by the Quality Assurance (QA) process in a
timely and efficient manner
- Other duties as assigned
Qualifications
- Minimum of a High School Diploma or equivalent required
- Minimum of one (1) year ofpatient registrationexperience in a
hospital/healthcare setting strongly desired
- Experience with software applications including HMS, MEDHOST,
Passport, and TMHP
- Ability to adapt quickly to constantly changing and new
environments
- Must be able to process patient payments including copays,
deductible, out-of-pocket, and coinsurance amounts
- Ability to reach target goals for point-of-service and accuracy
as set by Management
- Flexibility to work different shifts across all points of
registration within Patient Access required
- Ability to manage multiple tasks and effectively work under
high stress and fast paced environments is a must
- Effective communication skills, both written and verbal, and
must be able to read, write, document, and follow instructions in
English
- Ability to communicate in Spanish is highly preferred but not
required
What We Offer
- Competitive Pay
- Medical, Dental, Vision & Life Insurance
- Generous Paid Time-Off (PTO)
- Extended Illness Bank (EIB)
- Tuition Reimbursement
- RN Loan Repayment Program
- Matching 401(k)
- Clinical Ladder Program
- Employee Referral Bonus Program
- Opportunities for career advancement
- Rewards and recognition programs
- Additional perks and discounts
Keywords: Community Health Systems, Cedar Park , Patient Access Specialist (PT; Days), Other , Cedar Park, Texas
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