Patient Access Specialist (PT; Days)

Company: Community Health Systems
Location: Cedar Park
Posted on: January 27, 2023

Job Description:

Job Description

We have an opportunity available for a Patient Access Specialist to join our team! This is a part time position working Monday-Friday, 5:00am - 10:00am. The Patient Access Specialist is primarily responsible for the accurate and timely completion of the patient registration process, in accordance with hospital policy and industry regulations, while providing excellent customer service to all involved parties.

Located minutes from downtown Austin, Cedar Park Regional Medical Center is a level IV Designated Trauma Center with more than 600 healthcare professionals working together to provide inpatient, outpatient, surgical and emergency care for Cedar Park and the greater Austin region.

Position Overview

We have an opportunity available for a Patient Access Specialist to join our team! This is a part time position working Monday-Friday, 5:00am - 10:00am. The Patient Access Specialist is primarily responsible for the accurate and timely completion of the patient registration process, in accordance with hospital policy and industry regulations, while providing excellent customer service to all involved parties.

Responsibilities

Greets all visitors of the hospital in a timely manner and utilizes problem solving techniques to ensure all questions, concerns, or requests are handled appropriately
Obtains complete and accurate demographic and financial information from a variety of sources, physician offices and in-house departments
Enters patient information into the patient registration computer system, according to hospital policies and procedures, and thoroughly documents any incomplete or missing information
Obtains all required signatures and provides the patient with the necessary documents required of the registration process
Completes the medical necessity verification process in a timely manner and follows the appropriate course of action
Ensures proper documentation and signatures on all physician order forms and accurately completes the patient registration for the correct test or procedure order by the physician
Answers all in-bound calls in a timely manner, using proper customer service techniques to identify themselves to the individual on the phone
Verifies insurance coverage and benefits by various methods and documents the information in the patient account
Completes all necessary paperwork and documents required to ensure proper insurance authorization in a timely manner
Accurately computes any patient portion liability
Maintains a departmental accuracy rate of greater than or equal to 97% for each corresponding month
Completes any required corrections or changes to a patient registration identified by the Quality Assurance (QA) process in a timely and efficient manner
Other duties as assigned

Qualifications

Minimum of a High School Diploma or equivalent required
Minimum of one (1) year ofpatient registrationexperience in a hospital/healthcare setting strongly desired
Experience with software applications including HMS, MEDHOST, Passport, and TMHP
Ability to adapt quickly to constantly changing and new environments
Must be able to process patient payments including copays, deductible, out-of-pocket, and coinsurance amounts
Ability to reach target goals for point-of-service and accuracy as set by Management
Flexibility to work different shifts across all points of registration within Patient Access required
Ability to manage multiple tasks and effectively work under high stress and fast paced environments is a must
Effective communication skills, both written and verbal, and must be able to read, write, document, and follow instructions in English
Ability to communicate in Spanish is highly preferred but not required

What We Offer

Competitive Pay
Medical, Dental, Vision & Life Insurance
Generous Paid Time-Off (PTO)
Extended Illness Bank (EIB)
Tuition Reimbursement
RN Loan Repayment Program
Matching 401(k)
Clinical Ladder Program
Employee Referral Bonus Program
Opportunities for career advancement
Rewards and recognition programs
Additional perks and discounts

Keywords: Community Health Systems, Cedar Park , Patient Access Specialist (PT; Days), Other , Cedar Park, Texas