Customer Experience Lead-Lakeline
Company: Victoria's Secret
Location: Cedar Park
Posted on: March 16, 2023
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Job Description:
Description
A Victoria's Secret & Co Customer Experience Lead is a values-based
leader who delivers exceptional customer and associate experiences
to drive and grow top-line sales. Based on store volume, this role
reports to either the Store Manager or the Customer Experience
Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving
and growing top-line sales by selling, leading the sales floor, and
coaching associates in the moment. In addition, the Customer
Experience Lead supports operational excellence through maintaining
visual standards, payroll management, and merchandise
availability.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the
Customer Sales lead through coaching, zoning, team selling and
personally selling.
* Conducting associate observations
* Displaying an understanding of all associate roles and ensuring
all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line
sales.
* Managing labor hours within the store to drive top line sales and
profit.
* Owning the overall appearance and presentation of brand by
maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless
communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to:
Floorset execution, Product launch support, onboarding, and
shipment processing.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking
immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to
improve and develop.
* Ability to monitor/track progress and incorporate feedback into
decision-making.
* Experience with influencing cross-functional partners in informal
and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and
lift.
* Ability to use technology (headsets, mobile devices,
computers).
* 1 year of retail experience preferred
An equal opportunity employer, we do not discriminate in hiring or
terms and conditions of employment because of an individual's race,
color, religion, gender, gender identity, national origin,
citizenship, age, disability, sexual orientation, marital status or
any other protected category recognized by state, federal or local
laws. We only hires individuals authorized for employment in the
United States.
Keywords: Victoria's Secret, Cedar Park , Customer Experience Lead-Lakeline, Other , Cedar Park, Texas
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