Patient Service Coordinator Sr
Company: Texas Oncology
Location: Cedar Park
Posted on: May 27, 2023
Job Description:
Overview: Texas Oncology is looking for a Patient Services
Coordinator to join our team! This full time position will support
the Cedar Park location, with travel to our Leander clinic twice a
week. Typical work hours are Monday-Friday; 8:30am to 5:00pm. This
position can be either a level 1, 2 or Sr based on relevant work
experience. Texas Oncology is the largest community oncology
provider in the country and has approximately 600+ providers in
220+ sites across Texas and southeastern Oklahoma. Our founders
pioneered community-based cancer care because they believed in
making the best available cancer care accessible to all
communities, allowing people to fight cancer at home with the
critical support of family and friends nearby. Our mission is still
the same todayat Texas Oncology, we use leading-edge technology and
research to deliver high-quality, high-touch, evidence-based cancer
care to help our patients achieve More breakthroughs. More
victories. in their fight against cancer. Today, Texas Oncology
treats half of all Texans diagnosed with cancer on an annual basis.
Why work for us?Come join our team that is responsible for helping
lead Texas Oncology in treating more patient diagnosed with cancer
than any other provider in Texas. We offer our employees a
competitive benefits package that includes Medical, Dental, Vision,
Life Insurance, Short-term and Long-term disability coverage, a
generous PTO program, a 401k plan that comes with a company match,
a Wellness program that rewards you practicing a healthy lifestyle,
and lots of other great perks such as Tuition Reimbursement, an
Employee Assistance program and discounts on some of your favorite
retailers. What does the Patient Services Coordinator do?
(including but not limited to)The Patient Service Coordinator
professionally greets and welcomes patients and their
friends/family. Registers and schedules appointments for patients
in an efficient and timely manner. Answers, screens, and directs
all incoming calls to appropriate personnel relaying messages
between patients and clinical staff. Supports and adheres to the US
Oncology Compliance Program, to include the Code of Ethics and
Business Standards, and US Oncologys Shared
Values.Responsibilities:The essential duties and responsibilities
(including but not limited to)
Greets patients and visitors to the
clinic in a prompt, courteous and professional manner. Checks in
patients and informs clinical staff of patient arrival. Provides
and explains paperwork for the patient to complete prior to
examination. Collects, proofs for completeness, and files patient
forms. Updates demographics and insurance information in the
system. Collects co-pays and balances; provides receipt. Answers,
screens, and responds to routine questions, routes to appropriate
personnel, or take thorough messages. Pages clinic personnel as
appropriate. Communicates messages in an accurate and timely manner
according to procedures. Checks patients out after examination.
Schedules returning appointments in accordance with physician
and/or office guidelines. Provides patients with appointment
details such as time, location, directions, instruction sheets, and
other details. Records patient cancellations and missed
appointments; reschedules appointments. Notifies appropriate staff
of the cancellation and makes note in patient chart. Provides
general administrative support by filing charts and forms.
Maintains lobby area in a neat and orderly manner. Maintains a
legible supply of forms and appropriate office supplies required
for daily activities.Adheres to confidentiality, state, federal,
and HIPPA laws and guidelines with regards to patients
records.Other duties as requested or assigned. May type memos and
forms. No more than five high level duties.Qualifications:The ideal
candidate for the Patient Services Coordinator will have the
following background and experience:Level 1
High school diploma or equivalent
required. Some receptionist or office experience preferred.
Proficiency with computer systems and Microsoft (Outlook, Office
Word, and Excel) required. Must successfully complete required
e-learning courses within 90 days of occupying position. Level 2
(including Level 1 requirements)
At least eighteen (18) months front
medical office receptionist experience with insurance forms and
scheduling software required.Knowledge of this practices personnel,
daily routines, and scheduling a plus.Level Sr (including Level 1
and 2 requirements)
At least 5 years front medical office
receptionist experience with insurance forms and scheduling
software required Physical DemandsThe physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this job, the employee is regularly required to sit
and use hands to finger, handle, or feel. The employee is
occasionally required to stand, walk, and reach with hands and
arms. The employee must occasionally lift and/or move up to 30
pounds. Requires vision and hearing corrected to normal ranges.
Requires vision and hearing corrected to normal ranges. Work
EnvironmentThe work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Work requires frequent interaction with
patients and staff.
Keywords: Texas Oncology, Cedar Park , Patient Service Coordinator Sr, Other , Cedar Park, Texas
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