Medical Receptionist/Front Desk - (Northwest Austin)

Company: Texas Orthopedics, a division of OrthoLoneStar
Location: Austin
Posted on: May 8, 2024

Job Description:

GENERAL JOB DESCRIPTION: Perform all responsibilities of the reception area, which primarily involves; checking in and checking out patients, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at time of service.ESSENTIAL FUNCTIONS: - Answer telephones, schedule appointments and redirect to appropriate departments as needed. - Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician preferences, including physical therapy appointments. - Confirm appointments in advance; reach out to patient when necessary. - Prepare schedules for clinic and identify any issues prior to visit. - Greet patients, check-in and help patients complete necessary intake forms. - Confirm, capture, and correct any changes in patient demographics and insurance. - Verify insurance and obtain benefits as needed; identify remaining deductible amount and/or copay to collect. - Collect patient payment according to the patient's benefits and as noted within the EHR and other applicable software. - Collect and scan patient's insurance card and photo ID. - Mail no show letters daily. - Review daily superbills for completion from clinic team, make edits necessary to collect proper time of service payment due at check-out. - Balance payments received and prepare deposit daily. - Complete all scheduling tasks, messages, requests, referrals, and faxes. - Return voicemails as well as making second and third attempts to patients who have left voicemails. - Provide EOB to patients and thoroughly explain balance as needed. - Fax DWC forms to proper recipients. - Collate, sort and identify a variety of medical information for scanning/queuing into EMR system - Sort faxes and assist with any fax failures and distributing to appropriate departments as needed. - Assist with Release of Information requests by completing in office or sending to third party accordingly. - All other duties as assigned. Compensation details: 16-21 Hourly WagePI0093955924cb-31181-34414130

Keywords: Texas Orthopedics, a division of OrthoLoneStar, Cedar Park , Medical Receptionist/Front Desk - (Northwest Austin), Other , Austin, Texas