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Guest Services Representative

Company: Best Western
Location: Cedar Park
Posted on: June 6, 2020

Job Description:

We are hiring full time Front Desk Agents!

Checking people in and out. It's a no brainer, right? Often with the first encounter, your interaction with a guest can not only set the tone for the entire guest experience but potentially impact the entire brand. Do you want to be a part of something bigger?

As a Front Desk Agent at the Best Western - Round Rock, you'll have many opportunities to brighten someone's day! If you love interacting with people in a positive work environment, we can't wait to hear from you!

Responsibilities:

Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Communicate with housekeeping to make sure guest rooms are ready
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Handle customer complaints as necessary
--- Go above and beyond to ensure their vacation/stay is memorable

Qualifications:

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Well-versed in taking telephone calls and handling stressful situations
Working knowledge of Microsoft office and reservation management systems
High school graduate, G.E.D. recipient, or equivalent
1+ year of hotel industry experience or related job preferred


About Company:
Located in Round Rock, TX, the Best Western Round Rock is sure to provide a peaceful and comforting home away from home for any traveler or employee. This hotel has an excellent work environment created by our amazing and friendly team members. We have an excellent bonus program that rewards our employees that excel in their duties. The management team invests in all of our employees and we provide lots of room for growth and personal development. If you are looking for a family-like environment with a great culture - look no further! You'll not only join one of the fastest growing hotel brands in its market place, but also a multi-skilled team where everyone can be themselves and at the same time constantly find smart ways to make work fun.

Keywords: Best Western, Cedar Park , Guest Services Representative, Sales , Cedar Park, Texas

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