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Patient Services Representative

Company: Vitalogy Skincare
Location: Cedar Park
Posted on: November 16, 2021

Job Description:

Position Summary:This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, = insurance coverage and verification, scheduling and telephone management.Essential Duties and Responsibilities:The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

  • Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
  • Answer telephone promptly and in a polite and professional manner
  • Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases
  • Balances cash sheet and cash drawer in accordance with established standards
  • Operates a multi-line telephone consoleExperience Requirements:
    • Minimum one-year experience in customer service, preferably in a related clinical environmentEducation, Licensure & Certification Requirements:
      • High School diploma or equivalent
      • Associates degree or related healthcare certification, preferredKnowledge, Skills and Abilities Requirements:
        • Strong attention to detail and accuracy, professional attitude, reliable
        • Ability to handle confidential and sensitive information
        • Ability to communicate in an active multi-office environment
        • Ability to efficiently operate all job-related office equipment
        • Ability to follow or provide verbal and written instructions
        • Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
        • Basic to intermediate computer operation
        • Mathematical and/or analytical ability for basic to intermediate problem solving
        • Specialty knowledge of systems relating to job function

Keywords: Vitalogy Skincare, Cedar Park , Patient Services Representative, Sales , Cedar Park, Texas

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